Data Analyst - Chargeback | Jobs at CloudWalk

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

If you like digging into transactions, spotting patterns others miss, and turning messy dispute data into a clear story, this one’s for you.

What You'll Do

Analyze disputes and chargeback flows to decide the right action
Investigate cases end-to-end (transaction timeline, evidence, money flow, root cause)
Build and review representment/defense cases — clear, well-documented, win-oriented
Dig into data to find patterns, fraud signals, and process gaps worth fixing
Use (and help improve) our AI/automation tooling to handle disputes faster and smarter
Partner with teams across CloudWalk (Risk, Compliance, Product, Data, Engineering)

What You Need to Succeed

Comfortable using LLMs/AI tools in your daily work — and curious about agent frameworks (LangChain, Mastra, etc.)
Some coding/scripting comfort (reading code, SQL, light automation) — you don’t need to be an engineer
Strong analytical thinking and curiosity (“why did this happen?” is your default mode)
Problem-solver mindset + strong desire to learn (new stuff daily)
Attention to detail + ability to prioritize a busy queue
Great writing for case summaries, dispute defenses, and Slack updates
Clear communication in threads/huddles/DMs
Ownership mindset — you spot what’s broken, propose better ways of doing things, and drive decisions, not just execute them.
High integrity and discretion with sensitive financial data

The Future We See:

At CloudWalk, we envision a future where AI empowers every field to reach new heights:
• People teams leveraging AI to transform talent acquisition and employee development.
• Marketing professionals creating data-driven, AI-powered campaign strategies.
• Customer Success teams enhancing client experiences with intelligent solutions.
• Risk analysts combining human expertise with AI to navigate complexities.
• Designers collaborating with AI to push creative boundaries.

Join us at CloudWalk, where we're not just engineering solutions; we're building a smarter, AI-driven future for payments—together.

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Data Analyst - Chargeback

About CloudWalk:

What You'll Do

What You Need to Succeed

The Future We See:

submit your application

Links

Cloudwalk | Introductory Questions 01