Meet Gabriel: the AI Agent Running Customer Support for Millions of InfinitePay Users

Nobody opens a support chat for fun.

It may be a sale they need to confirm, an account they need to access, a payment question they need to solve, or an operational issue that feels urgent to someone running a business. In financial services, support is part of the product experience. It is where speed, clarity, and trust need to show up at the same time.

CloudWalk is applying artificial intelligence to make that experience faster and more useful for millions of users. One example is Gabriel, an AI support agent created to help InfinitePay customers get clearer answers and move more quickly toward resolution.

Gabriel is part of CloudWalk’s broader AI-native strategy. The company uses AI across products, infrastructure, and internal workflows, applying the technology to areas such as credit, fraud prevention, onboarding, financial products, operations, and customer experience.

In 2026, CloudWalk announced that it operates Latin America’s largest dedicated AI compute infrastructure, processing more than 60 billion tokens per day in production and supporting millions of active users across Brazil and the United States. This infrastructure allows the company to deploy AI in real use cases at scale.

Customer support is one of the most visible examples of that work.

For entrepreneurs and consumers, the value of support is felt in practical moments: receiving a faster first response, getting clearer guidance, avoiding unnecessary repetition, and knowing that a complex case will reach the right specialist when needed.

Gabriel helps customers move from question to next step with more speed and context. In many situations, it can guide users through common needs with consistency and clarity. When a case requires human judgment, empathy, or an operational decision, Gabriel helps the customer reach a specialist more efficiently.

This collaboration between humans and agents is central to CloudWalk’s view of the future of work. AI agents bring availability, speed, consistency, and scale. Human teams bring judgment, accountability, creativity, and empathy. Together, they can create a better customer experience.

For a business owner, a few minutes saved in support can mean more time selling, reconciling transactions, serving customers, or getting back to work. That is why CloudWalk sees customer experience as a core part of its Self-Driving Finance vision: a financial system where AI agents help make services faster, more autonomous, more accessible, and more useful in everyday life.

This strategy has also been recognized externally. The 2026 Global Fintech Report by BCG and FT Partners highlighted CloudWalk as an example of what AI-native financial services can look like when deployed at scale, pointing to the company’s advanced use of agents across its operating model.

Gabriel brings that same direction to customer service.

Customers do not need to know what technology is behind a response. They need to feel understood. They need a clear answer. They need to know what happens next. And when a situation is more complex, they need confidence that someone will take care of it.

For CloudWalk, the future of support is collaborative, contextual, and agentic.

When it works, customers may not remember whether they spoke first with an agent or a person. They will remember that they got their problem solved.